Cancellation policy

How Subscribe & save works

Subscribe to any carton of Wallaby Still or Sparkling Spring Water (375ml cans or 400ml bottles) and save 10% on every delivery. You choose how often it arrives: every 2, 4, 6 or 8 weeks.

Your first order is charged at checkout. After that, we charge the same card each time a delivery is due, then pack and send your order as set out in our shipping policy.

Change, skip, pause or cancel any time

There's no lock-in contract and no cancellation fee. Sign in to your account at wallabywater.com.au to:

change how often your deliveries arrive
skip a delivery
pause your subscription
cancel your subscription

Make any changes before your next billing date for them to apply to that order. If you get stuck, email us at enquiry@wallabywater.com.au and we'll do it for you.

If a payment doesn't go through

We'll let you know by email and try again up to 3 times, 7 days apart. If the payment still doesn't go through after that, your subscription will be cancelled. You can update your card details in your account at any time.

If something's out of stock

If a product in your subscription is out of stock when your order is due, we'll try again up to 5 times. If it's still unavailable, we'll skip that delivery and your next one will go ahead as usual. You won't be charged for a skipped delivery.